Quality Customer Experience & Support for Solar Installations in MA

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Quality Customer Experience & Support for Solar Installations

our mission

What can customers expect from our customer experience team during and after the solar panel installation process? Have a question that we haven’t covered? Please contact us.

How Do We Achieve Top Quality Solar Panel Installations?

Boston Solar does solar different. There are state regulations in place that state a solar company MUST have a one-to-one ratio. This means for every non-licensed electrician, a licensed electrician is required. There are many solar companies that do not do this and take the risk of being fined, so if you are looking at various companies, make sure you ask this question. Any solar energy company that chooses to ignore this regulation risks problems with the inspectors, and many companies do.

We typically have four person crews. We've heard of other solar companies with two person crews. We believe that with additional crew members, we have better control over the quality of the work. This leads to a perfect installation every time, no question. Not only that, we're able to complete residential installations in 1-5 days. On the day of installation, the crew comes to your house, introduces themselves and the lead electricians explains exactly how and what they will be doing. We always listen to the customer's opinion on how they would like the conduit to be run, based on how it will look. Boston Solar understands that aesthetics is important to all customers.

Once the installation is complete, Boston Solar arranges the final inspection by the town, and applies for permission to operate with the utility. Once we have these, the customer’s former electric meter is removed and replaced with a bidirectional meter that recognizes solar power.

The Solar Conversation

Schedule your no-cost virtual solar consultation! You'll meet with one of our experienced solar consultants to review your home's solar potential. During this 60–90-minute zoom consultation, your consultant can show you how many solar panels your roof or ground location can fit, how much energy the system will be able to produce, and go into detail about the build cost, project timelines, current incentives, energy savings, and financing options.

Solar Plans & Permits

Boston Solar will set up a site visit with the home owner and a technician who will check roof quality, review electrical equipment, and house structure. The technician will then compile a site plan that is shared with the customer.

Boston Solar takes care of all permitting and utility documentation while keeping you informed throughout the process. Before an installation is scheduled, a structural engineer takes a final look at the system, analyzes and approves.

What is the Boston Solar customer experience and support philosophy?

Customer experience and support is at the heart of Boston Solar's mission. Each of our team members live by a strong customer ethic. Boston Solar is the right size company with the right priorities. Every customer is #1. We want to stay connected to our customers, even when the installation is complete.

We want our customers to share this positive experience with their neighbors, family and friends. A referral from a neighbor takes the mystery out of solar. Neighbors can say, “Look at my roof, look at my bill!” If you had a great experience and want to share it, click here.

What would surprise people about customer support for solar panel installations?

Not every provider shares our approach in simplifying the process. We hear complaints that it’s too difficult or complicated. Boston Solar does not outsource sales or installation, and we emphasize customer support, for a simpler, unified process.

What Our Customers Have To Say

Want to learn more about what our customers have to say, check out our reviews on any of the following sites or read customer testimonials below.

     Excellent  
     Based on 1333 reviews 
    
 
 
   
 
 
        
   David Mlaver 
 August 15, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We worked with Boston Solar on our home renovation. We had a great experience, starting with their thorough design/quote process, continuing with the quick and timely installation, and now with the very response post-install customer service. We're excited to reap the benefits of our solar system (and our ongoing relationship with Boston Solar) for years to come.
  
 
       
   Carly Parker 
 August 15, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We were really happy with the quote, solar install and how quickly the process went once the panels were ordered. Definitely recommend Boston Solar.
  
 
       
   David 
 August 14, 2024
 
 
 Trustindex verifies that the original source of the review is Google. I recently had solar panels installed by Boston Solar, and I couldn't be more pleased with the entire experience. From start to finish, the process was seamless, professional, and exceeded all my expectations.

**Consultation and Proposal**
The initial consultation was informative and transparent. Boston Solar provided a thorough analysis of my energy needs and designed a system tailored to my home. They explained the benefits, costs, and potential savings clearly, ensuring I was well-informed every step of the way. There were no surprises—just honest, straightforward advice.

**Installation Process**
The installation team was punctual, respectful, and highly skilled. They worked efficiently, and the quality of their workmanship was top-notch. They took great care in installing the panels, ensuring everything was done to the highest standards. The team also cleaned up after themselves, leaving my property in perfect condition.

**Customer Service**
Throughout the process, the customer service was exceptional. Boston Solar was always available to answer my questions, and they kept me updated on the progress. They handled all the necessary paperwork and permits, making the entire process hassle-free for me.

**Performance and Results**
The solar panels are working flawlessly, and I’ve already noticed a significant reduction in my electricity bills. The system is performing exactly as promised, and I’m thrilled with the results. It’s comforting to know that I’m now contributing to a more sustainable future, thanks to Boston Solar.

**Overall Experience**
I highly recommend Boston Solar for anyone considering solar panels. Their professionalism, expertise, and commitment to customer satisfaction are second to none. This has been one of the best investments I've made in my home, and I'm grateful to Boston Solar for making it such a positive experience.
  
 
       
   Daniel Howrigan 
 August 13, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We just had solar panels installed on our house in Stoneham, MA. When getting multiple quotes for solar installation, Boston Solar had both competitive pricing, high quality panels, and did a great job of explaining in detail their design and installation process. They walked us through the virtual maps used to generate an effective solar installation for our house, how each panel would perform given the various shade and sun angles, the tradeoffs of different panels, various set ups that we could think about, and what the installation process entails. They answered all our questions and followed up with different quotes for different panel types and configurations. Overall it was very informative, transparent, and easy to understand what we were buying.

The installation went very well, and every Boston Solar employee that came by was helpful and respectful. While the time between installation and activation was around 3 or 4 months, we knew this in advance and understood the process will take some time. There were no issues on our end, which is great to report given the number of steps involved.

Overall we had an excellent experience with Boston Solar and would recommend it to others.
  
 
       
   David Doherty 
 August 10, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We are very pleased with the experience we’ve had so far with Boston Solar. Throughout the entire process, everyone we have been working with has been polite, professional, knowledgeable and transparent. The communication between us and the company has been phenomenal. The team is quick to reply to calls and emails. The entire process took longer than we had expected before we started, but expectations and timeframes were made clear during our first consultation call and Boston Solar has adhered to those set expectations. We chose not to get financing though the recommended provider but rather our own bank which added time, but Boston Solar was flexible with this. Since we have an older house, we were concerned that it might not support the weight of the system. Detailed measurements of our house framing were taken at the start of the project and reviewed by engineers. Appropriate enhancements to our framing were proposed, discussed before the project moved forward and installed by Boston Solar. We appreciate the peace of mind this process has given us. We’re happy with the final product, especially the app with real time data from our system.  We are happy with our decision and would recommend Boston Solar to anybody in the area interested in investing in solar.
  
 
       
   Richard Burgin 
 August 6, 2024
 
 
 Trustindex verifies that the original source of the review is Google. We first contacted Boston Solar in September 2023 after checking many of the other companies around, five in total.

We chose Boston Solar due to a friend referral.

After speaking to Ross Moore and going through the design process with him we were confident that Boston Solar were the best choice. They were very approach able, easy to understand, definitely not pushy and after comparing prices based on KW installed very competitive.

After signing the contract the Project was passed over to Mali Cooper, who gave a very detailed description of the whole ordering and installation process. There was actually a contract change which made the overall project cheaper after an onsite sun survey.

There were some complications along the way. In fact after the initial site roof survey, which advised the roof was ok, It was then determined by the installers on the day, the roof infact had a problem.

This wasn't overly unexpected, in fact it was more surprising the survey said it was ok in the first place. Thankfully we were able to get a good price to reroof including a lot of deck boards by using a company recommended, Greater Boston Roofing. The only real problem was the obvious installation date which delayed going live and producing power. Mali and Ross along with the roofing company all did their best to minimize the delay as much as possible. We had regular updates.

Eversource were also excellent with communication and timing.

There was an issue when the panels went live with some panels not reporting properly. Both Boston Solar and Enphase worked together to resolve the issues over a week or so and it was a reporting issue rather than a production issue.

I'm now confident that what is reporting reflects what is being produced and consumed.

The App for checking the solar array is very comprehensive and easy to navigate. I like that it shows production, consumption and what is exported in real time.

I would highly recommend Boston Solar. All the staff from initial contact through design, installation and final problem resolution have been excellent. The fact that it's a local company to me with a long track record is also reassuring. Coupled with a long warranty makes it the best of everything.

Obviously time will tell, but so far, so good.
  
 
       
   Jeffrey Smith 
 August 6, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Really great company to work with. They installed 41 panels pretty quickly and even installed an EV charger for me. It only took a few months to plan, finance, and install everything. They seem like they'll be around for a while and they don't outsource anything. They came highly recommended on Reddit and it was pretty clear why.
  
 
       
   Timothy Boyd 
 August 6, 2024
 
 
 Trustindex verifies that the original source of the review is Google. I recently had Boston Solar install solar panels on my house. I thought they did a great job and the whole process was seamless. The team was friendly, knowledgeable, and professional. The project manager, Katherine, was very responsive and made coordination easy. The were on-time with their schedule.  I would recommend them for installing solar panels; I had a great experience.
  
 
       
   Laurent Bagnol 
 August 4, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Great support throughout the project. Everyone who assisted me was very helpful, responsive and informative. I received regular status updates and overall the project remained on schedule.
  
 
       
   Tom Chen 
 July 30, 2024
 
 
 Trustindex verifies that the original source of the review is Google. My experience with Boston Solar has been exceptional, particularly with sales consultant Jake C. and project manager Katherine D. It's important to note that one's experience may vary depending on the individuals assigned to your project. That said, Jake did an excellent job explaining the pros and cons of the different designs we were considering. Once my partner and I agreed on a design, Katherine guided us through the rest of the journey, which involved a series of engineers, electricians, and surveyors coming to our home to install solar panels and an EV charger. The entire process took about four months from the initial consultation to the final inspection, with an effective two months from agreeing on the solar design to activating the system. Beyond the installation, I believe Boston Solar is well-organized, given the number of clients they handle, and I never felt like a secondary priority throughout the entire process.

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