Have questions about your existing solar system installed by Boston Solar? Check out our customer FAQ and Troubleshooting guides!
If data is not displaying in the online monitoring portal for the system, the first step is to determine if the system is producing or not. This can be done by checking the indicators on the physical equipment which will indicate whether the system is producing normally.
If the system does not appear to be producing normally per the guidelines above, please refer to the “Power Production Issue” section. If the system is showing normal production, the next step is to identify the method of internet connection to the equipment. Below are the types of connection and their method for troubleshooting.
After following any of the steps above, please allow 2-4 daylight hours for communication to be re-established with the monitoring portal to confirm if the issue is resolved.
If a power production alert is present on the equipment or monitoring portal or an individual panel appears not to be producing, please take the steps below:
Boston Solar’s workmanship warranty is fully transferrable to the buyer of the property and does not require any paperwork to transfer. Terms will be unchanged from the original agreement. Manufacturer’s warranties can also be transferred to the buyer, some free of charge and some requiring a transfer fee:
Boston Solar will facilitate transfer of monitoring access for the system to the new owner. In order to set up the updated access, an e-mail address for the new owner will be required. For Enphase systems, the monitoring transfer is included in the online warranty transfer process. In order for monitoring data to be available online, the new owner will need to provide an on site internet connection that the system can connect to, or purchase a cellular modem to transmit data via a cellular signal.
Boston Solar asks that if possible, e-mail and phone contact information for the new owner is provided to keep our records up to date and allow us to contact the new owner for any system-related matters. New owners can contact Boston Solar by calling our main number (617) 858-1645 or e-mailing email@example.com.
As you may have heard, major mobile carriers are planning on discontinuing their 3G networks to focus on newer technology such as 5G, effective in early 2021. Many production meters installed to provide revenue grade production tracking and reporting under the SREC program utilize the 3G network, so this change may impact your system. It is very important to Boston Solar that all our customers remain able to report their production to the state for the SREC incentive, so we are providing a quick guide below to determine whether your system is affected, and potential steps to take if it is.
Only systems which utilize cellular service to report production data will be affected – if the meter reporting production to the state is connected directly to your wireless router on site, it will continue to report as normal. Commonly installed meters using 3G cellular service include the Locus Energy LGate 120 and the Solar-Log 350. If your system has one of these meters, there is likely action needed which will be detailed in the sections below. If you do not have one of these meters and you have a monitoring connection plugged directly into your wireless router, your system is likely not affected. If you have any questions on whether your system is affected, please submit an inquiry here.
There are three potential options for affected system owners in addressing the 3G network sunset. The availability of these options may vary by system size and existing meter type:
Costs for either meter replacement or meter hardwire can vary based on the equipment installed and on-site conditions. Please fill out a contact form here to receive a quote for your system. Self-reporting production can be done at no additional cost as it does not require any adjustments to the equipment on site.
We are aware that many customers may have received communications either through their SREC provider or other third party offering a meter upgrade package. System owners are free to make their own choice on who they would like to do this work based on the pricing and available services. However, please note that Boston Solar does not warranty work completed by outside contractors.
Although the timing will vary by mobile carrier, it is expected that the major 3G networks will be out of service by the end of March 2022 at the latest, but likely sooner. Fortunately, because the schedule of issuing SRECs is one quarter behind actual production, this provides extra time for addressing the network issue. SRECs for Q1 2022 (when the 3G network will first be unavailable) will not be issued until July 15th, so systems that report production for the end of June will still be able to see SRECs issued without interruption. If the reporting for the system is not re-established by the end of June, SREC issuing may be delayed by a quarter but all production will still be recognized as long as this is resolved by the end of the calendar year 2022.