Boston Solar is the #1 residential solar company based in Massachusetts, with over 3,000 installations in only 5 years. We are proud to power Massachusetts, a state that continues to lead the nation in solar installations. We provide superior products, exceptional customer service and the highest quality workmanship.
Boston Solar is dedicated to helping customers save money, while improving the environment and supporting our local community. Every member of our team is focused on delivering the best experience for every customer. Are you ready to join your neighbors as they take part in the national drive toward energy independence? Learn more about why Boston Solar is the best choice for your home or business. Solar. Savings. Simple!
Click here to see how solar can work for you.
What can customers expect from our customer experience team during and after the solar panel installation process?
When a customer considers going solar, they may have a lot of questions. Our sales and outreach team is the first point of contact. They will take a look at your home or business on Google maps while on the phone and ask you questions. For example, if we notice trees blocking your solar access, we’ll ask you if you’ve considered cutting them down. Or, if your main roof faces north, if you would consider a ground mount system. It has to be the right solution for the customer.
Once you’ve had an initial conversation, an appointment is set with one of our Solar Consultants. This Solar Consultant will visit your home or business and talk to you about the solutions we offer. He or she will also walk around your house with you noticing anything that may not give you 100% exposure and discuss various options for your home and situation. After this initial visit, the Solar Consultant will confer with a design engineer. The two discuss your home, solar access and panel options. Within 72 hours, the Solar Consultant will return with a proposal and picture of how the solar panels will be displayed on your roof.
Boston Solar wants the decision process of a solar system to be extremely informative and timely.
Once a contract is signed, Boston Solar will set up a site visit with the home owner and a technician who will check roof quality, review electrical equipment, and house structure. The technician will then compile a site plan that is shared with the customer.
Boston Solar takes care of all permitting and utility documentation while keeping you informed throughout the process. Before an installation is scheduled, a structural engineer takes a final look at the system, analyzes and approves.
Boston Solar does solar different. There are state regulations in place that state a solar company MUST have a one-to-one ratio. This means for every non-licensed electrician, a licensed electrician is required. There are many solar companies that do not do this and take the risk of being fined, so if you are looking at various companies, make sure you ask this question. Any solar energy company that chooses to ignore this regulation risks problems with the inspectors, and many companies do.
We typically have four person crews. We've heard of other solar companies with two person crews. We believe that with additional crew members, we have better control over the quality of the work. This leads to a perfect installation every time, no question. Not only that, we're able to complete residential installations in less than 2 days. On the day of installation, the crew comes to your house, introduces themselves and the lead electricians explains exactly how and what they will be doing. We always listen to the customer's opinion on how they would like the conduit to be run, based on how it will look. Boston Solar understands that aesthetics is important to all customers.
Once the installation is complete, Boston Solar arranges the final inspection by the town, and applies for permission to operate with the utility. Once we have these, the customer’s former electric meter is removed and replaced with a bidirectional meter that recognizes solar power.
Cuustomer experience and support is at the heart of Boston Solar's mission. Each of our team members live by strong customer ethic. Boston Solar is the right size company with the right priorities. Every customer is #1. We want to stay connected to our customers, even when the installation is complete.
We want our customers to share this positive experience with their neighbors, family and friends. A referral from a neighbor takes the mystery out of solar. Neighbors can say, “Look at my roof, look at my bill!” If you had a great experience and want to share it, click here.
Not every provider shares our approach in simplifying the process. We hear complaints that it’s too difficult or complicated. Boston Solar does not outsource sales or installation, and we emphasize customer support, for a simpler, unified process.
Want to learn more about what our customers have to say, check out our reviews on any of the following sites or read customer testimonials below.
As Boston Solar expands and installs solar on homes and businesses across Massachusetts and New Hampshire, we want to share the growth with non-profit organizations that need our assistance. Over the past few years, we have been part of a number of social responsibility initiatives.
The focus of Solar Strikes Out ALS campaign is to raise awareness and funds to support ALS research, as well as invaluable services for ALS patients and their families. Boston Solar, in conjunction with Team FrateTrain and Eastern Bank, are pleased to announce a new initiative, #solarstrikesoutals, to benefit the Angel Fund for ALS Research and ALS One.
Lucy Grogan was 8-years-old when she was diagnosed with Acute Myeloid Leukemia. Throughout Lucy's long illness, concerned individuals like you raised money to help support Lucy. Lucy learned about the benefits of integrative therapies such as massage, acupuncture, art therapy, and therapeutic horseback riding during her treatment. Boston Solar is proud to donate to $50 for every system installed to Lucy's Love Busy to provide massage therapy for children at the Floating Hospital in Boston, Massachusetts.
Pathways provides ESL and basic education to adults from outside of the United States.
See what Boston Solar customers have to say about their solar panel installation process, from start to finish. Great workmanship, an attractive solar system, and a lower (maybe even no) utility bill
"After getting three quotes, I quickly realized that Boston Solar was the most innovative and competitive design I received. Not only was the price better, the design trumped the two other companies and products they were pushing. Boston Solar wasn't just trying to make a quick sale like other local and national companies, they took the time to provide a qualified design and leading edge solar technology.
Boston Solar understood and explained all of the rebates, incentives and the entire solar process so that it was easy to understand the proccess of getting solar production going at my home. The installation went very well with weather permitting of course. Installers were polite and respectful of my household.
I continue to recommend Boston Solar to family and friends to take advantage of MA programs, incentives and benefits of solar. "
"I was very pleased with the work done by Boston Solar. Even though the weather conditions were terrible due to heavy snowstorms in recent days, they finished the job when they promised without complaint. They were courteous when I spoke to them and cleaned up when they were finished."
"Jerry and I started looking at installing solar panels early last year. We had 3 other solar companies, besides Boston Solar, come to our house and [provide us with a] quote. We looked at leasing vs purchasing the system with all 4 companies. In the end, Boston Solar had the better deal. [Our Solar Consultant] was excellent to work with. We even had the pleasure of meeting the owners, Roman and Daniel! We did several months of research before we decided to purchase our 30 panel ground mount system. The system was installed with snow on the ground [with no issues]. Whenever we had any questions or concerns, [our Solar Consultant] was very good at getting back to us quickly either by phone or email. The electricians did an excellent job of wiring the panels in our basement. It was definitely an advantage to purchase the system, as the homeowner receives the tax credits. We just received our first electric bill for March and we have a credit balance already! Bring on the sunshine! We are very happy to tell all our friends about our experience with Boston Solar!"
"Boston Solar did an awesome job installing my PV system. They hid lines where it made sense and did a tight job installing all the components (inverter, junction box, conduit lines, meters, etc.). Very professional work and crew. Was in and out in two days. Would definitely recommend them."