FREQUENTLY
ASKED QUESTIONS

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Solar

  • Is solar expensive?
    Not anymore! Generous government incentives have driven down the price of solar significantly. With all the federal, state, and local financial benefits, the price can be slashed by up to 40%. And aggressive financing options make solar even more accessable to pay for. In fact, monthly payments for a financed system will likely be less than your regular utility bill. And with renewable energy credits you could be making money in addition to saving it by generating solar power. Read more about the financials of solar here.
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HVAC

  • How long does a typical heating & cooling installation take ?

    This all depends on the size of your home. The average house takes two days for a full install.

  • How much does the average install cost ?

    All homes are different, of course. The cost will be determined by the size of the home. Please fill out our contact form; one of our heating & cooling specialists will come out to give you a free home evaluation. All of our heating & cooling specialists have had extensive manufacturer training.

  • How frequently should I have my system serviced ?

    You should have your system serviced once a year.

  • What are the warranty terms and conditions ?

    All warranties are different depending on the manufacturer. Please ask your energy solutions specialist about the warranty on the particular equipment that is chosen for your home.

  • Should I shut off my system when I'm not home ?

    You should not shut off your system. You should adjust your temperature by 6 degrees. That way your system does not struggle bringing your home back to the target temperature.

  • What is the difference between a 80% efficient furnace and a 90% efficient furnace ?

    An 80% efficient furnace usually exhausts up through your chimney which means that you are losing 20% of the system's heat through the flu pipe. With a 90% efficient furnace the exhaust can typically go out the sill of your home in the basement with PVC pipe. A 90% efficient furnace also draws in fresh air from the outside so your system is always burning clean air.

  • What is a SEER rating ?

    A SEER rating stands for “seasonal energy effiency ratio.” Basically, the higher the SEER rating of your system, the more energy efficient your system is.

  • I have heard that heat pump systems do not work well in cold weather regions ?

    15 years ago this was true. But in the last decade heat pump technology has jumped in leaps and bounds. There are heat pump systems now that are 100% efficient at -40 degrees Fahrenheit. These modern heat pumps are the most popular systems being installed today.

  • Which type of system is best for my family ?

    This all depends on the style, structure and size of your home and the cost of energy in your area. Our energy solutions specialists will research the most cost effective system for your home or business.

Weatherization

  • I have existing insulation in my walls, how will you add insulation ?

    Installing high density cellulose will not only fill the empty gaps and voids around the existing insulation, but it will densely pack the entire cavity, acting as an air barrier as well as thermal barrier. Your walls are now better insulated for sound and heat. 

  • I have insulation in my attic, why do I need more ?

    Homes with existing insulation will most commonly be insulated with fiberglass batting, or loose fill fiberglass. Fiberglass insulation provides R-Value via the tiny air pockets the fibers create, not the actual fiber glass material itself. Fiberglass acts as an air filter and over time these millions of tiny air pockets will trap dust from the air exchanging. This causes the R-value to degrade over time. Other reasons your existing insulation may not be adequate are improper installation, improper batt sizing, or animals nesting.

  • In order to air-seal my attic won't the insulation have to be removed ?

    No. The technicians will clear existing insulation only in the areas targeted for air sealing, and later replace the insulation.

  • What is attic air-sealing?

    Technicians will identify all major and minor by-passes in your attic, allowing air to escape from the conditioned living space below. Top plates, wire penetrations, pipe penetrations, chimney chases, wet walls, bath fans, recessed lights, and skylights are all examples of common attic by-passes.

  • Will I be able to keep my belongings stored in the attic\knee walls after adding insulation ?

    Yes. There are always treatment options that will allow you to utilize these areas for storage after installing insulation.

  • How is insulation installed into my exterior walls?

    The insulation crew will remove small portions of the exterior siding, drill holes through the sheathing beneath in order to insert the insulation hose, later sealing the holes and replacing the siding.

  • How do I know if I need ventilation in my attic ?

    There is a ventilation standard for unconditioned attic spaces. During your Mass Save home energy assessment your ventilation requirements will be calculated and if you are below the ventilation standard, then additional ventilation will be installed as part of the insulation project.

  • How long does it take to insulate my walls?

    Every home is different, but most homes will take one to two days to fully insulate the walls.

  • How long does it take to insulate my attic ?

    Every home is different and there are many components to be considered, but most homes will take one day to fully insulate the attic.

  • Will my attic be accessible for future electrical, plumbing, or HVAC service after adding insulation ?

    Yes. Open blow cellulose is always the preferred application in an attic not only because it finds its way into every nook and cranny of existing insulation, but can be moved to access any areas, and later moved back into place, remaining effective.

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